Cancellations & Returns Policy


The following demonstrates Cancellations and Returns Policy adopted by and the users of the Website ("You", "Your", "User"/"Users").

Before you subscribe to and/or begin participating in or using web site, believes that user(s) have fully gone through, inferred and accepted the Cancellations and Returns Policy.

If you disagree with or wish not to be bound by the Cancellations and Returns Policy, you may not access to or otherwise avail the website and its services. accepts product(s) that needs to be returned, but only in the following situations:

  • When the order that has been delivered to You is not Yours or has any discrepancy that might be related to the quantity, size, color or any other material/specification related issue;
  • When the product(s) is found to be defective or damaged during transit or before going into Your custody;
  • When there is a significant gap between the description of products displayed on our website and the product(s) delivered to You.

But is unable to accept returns in the following situations:

  • If You have used the product(s) or have attempted any alteration;
  • If the product(s) and/or its packing box has been damaged physically;
  • In case the original packing, along with all accessories of the product that are part of the package delivered to You, is not returned to us in full;
  • If You have tampered with the seal of branded product(s).

In case You want to accept Your request/claim of Return/Replacement, please make sure that the following conditions are met:

  • The product(s) You want to return must be in the same condition as it was during the time of delivery;
  • Your product(s) has not being used, altered or damaged;
  • You have not tampered the seal and packaging of branded product(s);
  • If the product(s) is available on our Website.

In case You receive a product(s) in damaged condition or the parcel is empty or any of the item(s) /accessory(s) is missing or for any other reason You want to return product(s), we request You to contact within 15 days, starting from the date of delivery, either at our helpline number or by email to You can place a return request by following the simple steps mentioned below:

  • Call at our helpline number and provide Order ID details, or email Your request to and mention necessary details in Your mail;
  • Our Support Team will asses, verify and confirm Your request for return and You will be informed about the process of sending the product(s) back;
  • Please keep in mind that product(s) must be in original and unused condition, including all labels, packing as well as invoice of the product.

Cancellations of Orders

If You choose to cancel Your order, please inform immediately about Your decision so that we can process it before the order is being dispatched.

In case you opt for cancellation after the dispatch has taken place, 40% of the total billed amount will be deducted and the remaining amount will be refunded to You.

For cancelling Your order, call us at our helpline number or email at before order delivery. may also decide to cancel orders proactively under the following cases:

  • The product(s) You have ordered is no longer available or may be out of stock on a temporary basis;
  • If we/our logistics partners do not provide service at Your delivery address;
  • If there is a restriction imposed on the quantity of product(s) You have ordered for, either due to our internal policies or to abide by applicable laws, rules and regulations;
  • If our credit and financial fraud avoidance personnel identifies any sort of discrepancy or if they believe that acceptance and delivery of Your order is against the internal policies of and other applicable laws;
  • If You have provided a faulty address.

Cash on Delivery (COD)

In case you opt for COD (Cash on Delivery) options, then before accepting Your order, we may ask for additional information for verification purposes. may, after verification, cancel Your order if there is any discrepancy in the information provided by You.


Notwithstanding any condition mentioned in the Website, we reserve the right of not accepting any request/claim for return of product(s) and/or cancellation of orders in any number of cases, without showing any reason to any party except legal authorities/government agencies, for taking any such action, if deemed appropriate by the company.